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What should I do if I receive a defective item?
Please contact us at info@vibease.com with the following: Order codeDetailed description regarding the issue of the product.A photo of the product with the product packaging box. *Please do not disc...
What does the device made from?
Vibease vibrator is covered with body-safe silicone material. It can be used safely with water based lubricant.
Does Vibease device compatible with my phone?
Latest version of Vibease device is compatible with iPhone and Android phones that support Bluetooth 4.0 (BLE). Here is a list of phones that are compatible with Vibease: iPhone 4S and later iPod ...
How long will the device battery last?
The battery can last up to 3 hours after it is fully charged. Please follow the steps below to charge your Vibease device: Plug the Vibease USB charging cord into your computer or USB power adapte...
How long does it take to fully charge the battery?
It usually takes 1 - 2 hours to fully charge the Vibease device battery. Slow flashing Blue light indicates that the device battery is fully charged.It will last up to 3 hours (depending of usage) aft...
How to pair Vibease device to my new phone?
Please press and hold onto the "Power" button for 5 seconds, till the Blue light start flashing, this will reset the Vibease device. After that, you can follow the usual step to pair Vibease device to...
What is the maximum range to control the Bluetooth vibrator?
You can control the vibrator from anywhere. Distance doesn't matter as long you have the internet. Vibease uses Bluetooth 4.0. The maximum range for a direct Bluetooth connection is 10m (33ft). To con...
How secure is the Bluetooth vibrator? Is it safe?
We build Vibease Bluetooth vibrator with a strong security in mind. In order to connect to the vibrator, you have to press the pairing button. Without pressing the button, the vibrator will reject any...
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