Can I update my delivery method later?
We have automated the shipping process so that we can get the product on your hand as quick as possible. Therefore, usually, you will not be able to change your shipping method once you have made the ...
What should I do if my order has not arrived?
Once your order has been processed and shipped, we will notify you with your shipment tracking numner through email. If your order does not arrive in time, please contact the courier company regarding...
Will I get charged for a re-delivery arrangement?
If the package is sent back to us due to wrong shipping address or recipient is not present to receive the package, we will arrange a re-delivery, additional shipping and handling fee will be incurred...
What happens if I am unhappy with the product I purchase or I changed my mind?
We stand behind our products, and if you are dissatisfied with our products, it may be returned unopened and unused within 14 days of receipt for a refund or exchange. Our 1-year factory warranty cove...
Will the order be shipped in a discreet packaging?
We prioritize your privacy as much as ours. We will send out your product in plain anonymous packaging to preserve your privacy. Only recipient name and shipping address will appear on the packaging. ...
When will I receive my shipment tracking number?
Your shipment tracking number will be emailed to you once it is available from our shipping partner. Usually you will receive it on the next day, or the day after.Do email us at if yo...
How long will it take for my order to arrive?
The order usually takes 1 business day to process, and 4 to 8 business days to be delivered (excluding Saturday, Sunday & Public Holiday).
How can I make bulk order?
You can only order one item per order through our website at You may reach us at for bulk order. This usually can save up significately on shipping and handling fee.
What payment options do you offer?
We accept payment in PayPal as well as most of the major credit cards. If you do choose to use credit card to make the payment, please click on the "Don't have a PayPal account?" button, as shown in t...
I am facing problem when making payment
If you encounter issue when making payment with your credit card, below are some possible solutions: Please make sure you have sufficient credit on your card.Please make sure your card is in good con...
How will my purchase appear on my credit card statement?
Your purchase will appear as a charge from "VPL".
Can I cancel my order?
Please contact us at to request for cancellation of your order.
Do you have an affiliate program that I can join?
Yes, we do have an affiliate program. You can sign up at Vibease Affiliate Program. If you have any inquiry regarding our affiliate program, please email us at
Do you ship Internationally?
Yes, we ship to most of the countries. Shipping fee does not include extra fees from Customs, or additional costs associated with your country.Please note that we are not responsible for these Customs...
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